Returns & Exchanges

At Palais Sustainable Luxury, we stand by the craftsmanship of our eco-conscious home collections and offer a 30-day return window for items in their original, unused condition. We are committed to ensuring your home sanctuary is perfect while maintaining our dedication to environmental responsibility.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the items in their original sustainable packaging, ensuring all protective inserts are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print the carbon-neutral prepaid shipping label provided via email and affix it securely to the exterior of your parcel.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned goods at our warehouse, your refund will be processed to your original payment method within 5-7 business days.